/ About
A help desk for the parts of life the internet made harder.
Klik started because the same friends kept asking the same questions. How do I file my returns? Where do I apply for Good Conduct? Can you fix my CV before tomorrow? We turned the favours into a service.
We're based in Githurai 45, Nairobi. We grew up on these portals — iTax, eCitizen, BRS, NTSA — and we know where they break and how to work around them. That's the whole product: experience plus persistence, packaged into a WhatsApp thread.
Most of our clients are people with full lives — parents, hustlers, employees, students — who don't have a free morning to sit in a government waiting room. They send us a photo of their ID and a sentence about what they need, and a few hours later it's done.
We're small on purpose. Every client gets a real person, not a ticket number. We'd rather grow slowly and stay good than scale fast and turn into another support bot.
/ Values
Four things we won't compromise on.
Plain language
We don't use jargon. If we explain it, you'll understand it.
Up-front pricing
You see the price before you commit. No discovery fees, no surprises.
Honest timelines
We tell you when something's stuck — we don't hide behind status pages.
Care with data
Your ID, KRA PIN, P9 — we treat them like our own. Deleted after delivery.